Business Assurance

This Insight examines the transformative impact of AI and emerging technologies on the telecom industry, focusing on the importance of workforce upskilling to keep pace with rapid advancements. Discover key

This is the final instalment of our Six Sigma journey in Telco complaint management. Over the past six months, we've navigated through each part of the DMAIC methodology, exploring the

Welcome to the next installment of our Insight series on Six Sigma and how it can help with complaint management. Here we discuss the "Control" phase, the linchpin that holds

Welcome back to our journey of applying Six Sigma principles to revolutionize Telco complaint management. In this Insight we discuss the "Improve" phase.

Agile has become a buzz word in many organizations over the last several years. After all, the lure of improving project success rates by 50% over competing methodologies is hard

Welcome back to our journey of applying Six Sigma principles to revolutionize Telco complaint management.

More than ever, cybersecurity is paramount as our lives become increasingly intertwined with the online world. As businesses, too, continue to embrace the digital sphere, the importance of safeguarding sensitive

Welcome back to exploring Six Sigma's impact on Telco complaint management. After defining the landscape of complaints in our first post about Six Sigma, we now shift to the pivotal

Migrations are too often relegated to the end of a transformation project; they are considered an expectation and just another necessary step, rather than being seen as core to the

New levels of complexity are being introduced into product catalogs to manage a greater variety of products and the combination propositions that must be quickly and efficiently brought to market.

In the world of telecommunications, customer satisfaction is paramount. A displeased customer can quickly become a former customer.

In an increasingly digital landscape, the complexity of the interactions between people, systems, and information continues to grow, making it of the utmost importance to ensure those interactions are designed

In Part 1 of this Insight, we discussed the what and why of Service Design, from its importance to the consequences of not having a strong system in place. Here

Ever wonder about the connection between Service Design and neural networks? Here in Part 1 of this Insight we cover the basics of Service Design and how it helps business

In our Product Insights series, we look at some of the challenges and solutions for enabling digital transformation. In this article, we discuss how you can Digitize the Governance Process.