Technical Business Process Analyst – Telecommunications (Remote)

About This Job

In this role, the Business Process Analyst will define and validate system functionality and business processes for the finance and accounting functions (including control frameworks) of BSS replacements including sales and customer portals, billing system, network interface, financial ERP, and revenue reporting data warehouse.

Responsibilities

  • Locate, gather, and analyze source documentation such as solution architecture, capability roadmaps, program plans, financial policies, risks, current control frameworks
  • Work with multiple technical and business stakeholders to collect, define, clarify, refine, and document business process flows and system data flows to show controlled operations and areas of risk
  • Work with multiple technical and business stakeholders to collect, define, clarify, refine, and document business requirements
  • Analyze design documents, participate in design sessions to provide input on whether technical solutions will meet business requirements
  • Develop and document acceptance test cases
  • Support acceptance testing by collaborating with architects, developers, and testers to arrive at appropriate solutions to address issues
  • Where needed, identify potential alternatives to meet business needs and pros / cons of each; present them to stakeholders, and facilitate discussion to arrive at selection

Required Skills/Abilities

  • Requirements definition
  • Business process modeling
  • Ability to define and document solutions for new or improved system functionality
  • Experience with Agile methodology and deliverables
  • Technical background (software development, data analysis/data analytics, systems architecture, testing, etc.)
  • Background in the Telecommunications industry (e.g., BSS/OSS, TM Forum Frameworx, ODA, order-to-cash process)
  • Excellent verbal and written communication skills
  • Creative problem solving
  • Excellent client relationship skills
  • Demonstrated skills with leading / mentoring other business analysts

Preferred Skills/Abilities

  • Experience with Agile tools for managing requirements
  • Experience with Finance or Accounting

Location: Remote

Interested in the Position?

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