Unlocking the Power of Network Data through Analytics and Artificial Intelligence

Much of what consumers experience of artificial intelligence (AI) has been focused on front-end customer use cases. But AI has the potential for so much more. This first of a series of articles on network analytics introduces how leveraging the vast amount of available network data can advance applications of AI customer care and experience, and the overall running of communications networks.

Continue reading

Streaming Video Credential Sharing: How Service Providers Can Identify and Stop Unwanted Password Sharing

Up until now, consumers have shared their account passwords to streaming video services with little or no impunity. That era may soon be over, with Pay TV and OTT markets facing increasing levels of competition and a building pressure to retain revenues. Streaming video service providers should reconsider policies on credential sharing in 2018, both to convert non-subscribers to paid accounts and to reduce unnecessary operational and legal costs.

Continue reading

Service Provider Data Quality in Business Connectivity Market Reviews

Network inventory and CRM systems should be an excellent source of information for regulatory authorities in a review of the business connectivity market. However, in practice, service provider data quality is often poor, and cleaning up these data sets can appear daunting. Referring to recent work by Ofcom as an example, we show that with the correct tools and techniques, these issues can be overcome. Regulators can then obtain a detailed understanding of the market, including geographic variations in competitive intensity.

Continue reading

Dealing with Transformation in a Virtualized World

Communication Service Providers (CSPs) are under pressure to embrace network virtualization. But, the technology is still in its relative infancy, and deployment has proven to be more difficult than expected. We surveyed a cross-section of decision-makers in the telco industry. This article outlines our survey and key findings from our report, “The Future of Networks”.

Continue reading

5G New Radio – Emerging Spectrum Bands

The next generation of wireless communications is on the horizon, and the telecoms world is waiting to see exactly at which frequencies 5G will be implemented. Despite some unknowns and technological challenges, it is increasingly becoming clear that millimeter-wave (or millimeter band) will be a key enabler for 5G and it is going to be deployed in very early 5G use cases such as 5G fixed wireless. In this article, we explain the benefits of the different wave frequencies and delve into the activities of the key stakeholders who are shaping the 5G future from a new radio spectrum perspective.

Continue reading

SD-WAN and the Need for a Targeted Sales Strategy

Since our last insight on SD-WAN strategy for telecom providers, many top-tier service providers have launched SD-WAN products and are positioning their offers in the marketplace to grow sales across business customers for new use cases and regions. In this insight, we describe how to focus sales efforts to identify potential early and high-value adopters of SD-WAN.

Continue reading

Cartesian Introduces the Farncombe Security Audit™ Mark for Digital Media Content Systems

Overland Park, KS – September 1, 2016 – Cartesian® (NASDAQ: CRTN), a specialist provider of consulting services and managed solutions to the telecoms, digital media and technology sector, has introduced the Farncombe Security Audit™ Mark. The Mark signifies to operators and service providers that the digital media content system has undergone an extensive security review, and that a report is available on request.

Continue reading

Why Over-the-Top Video Providers Aren’t Concerned with Churn – and Why They Should Be

Over-the-top (“OTT”) video providers today downplay the fact that their customers churn at far higher rates than traditional service providers. While OTT video has some important differences from traditional Pay-TV, increasing competition and slowing growth will make customer acquisition a more challenging, and expensive, proposition for OTT providers. Understanding the true causes of churn and implementing some best practices can help OTT providers maximize profitability.

Continue reading